8934 122nd Ave NE, Kirkland, WA 98033Phone: (425) 739-9995Fax: (866) 281-1470Email: email@example.com
A non-refundable deposit in the amount of $150 is required upon scheduling an appointment. This deposit is required to schedule an appointment for new patients. This deposit will be applied to the cost of your pet’s appointment when the consultation is completed.We do not schedule multiple appointments during an appointment time (double and triple-booking appointments helps doctors’ offices compensate for clients who fail to show or cancel late, but also results in long wait times for clients who do keep their appointments). Pet owners can wait several weeks for an appointment with us, and late cancellations or no-shows interfere with our ability to offer appointments to other pet owners who need our help. When faced with greater than a month waiting period for an appointment, some pet owners will elect to re-home or euthanize their pets.We understand that circumstances may change suddenly or unexpectedly, leaving you in a position in which you are unable to keep your pet’s scheduled appointment. For this reason, our policy includes a 48 hours’ notice reschedule policy. If a scheduled appointment is cancelled for any reason (i.e. not rescheduled to another time), the deposit is forfeited. No-shows will also result in forfeiture of the deposit. Scheduling an appointment confirms that you understand and agree to these terms. If an appointment is rescheduled less than 48 hours in advance of your pet’s scheduled appointment time, the deposit will be forfeited and no refund will be given.We want to provide you with excellent service, individual attention, and assistance. We cannot do that without this cancellation policy in place. We hope you understand the need for this policy and that you will help us by notifying us well in advance if you are having any scheduling difficulties. Thank you for your understanding and cooperation in this matter. We look forward to working with you.